COVID – 19 Notice

Dear Patients, In light of the developing concern over the spread of Coronavirus COVID-19, we’d like to take this opportunity to preempt possible concerns over upcoming appointments and the availability of our services. First and foremost, our primary objective in this matter will be to comply with practices that will promote the health and safety of our community and our patients. Since we are not a practice that typically see’s ill patients, we are not congregating large numbers of people in an area. Additionally, our providers and staff are currently well and able to provide care, we are operating on a “business as usual” basis for the time being. With that being said, we do understand and respect the concerns of some of our patients about unnecessary exposures. We agree with the recommendations being put out by the CDC and other authorities in the matter that you need to avoid large crowds and of course practice impeccable hygiene.  IF YOU ARE ILL with a cough or fever, please stay home and do not come into the office. We can conduct your appointment by phone if you are well enough to do so, or we can reschedule. If you think you need to be tested for COVID-19, please seek attention from your primary care provider or your nearest immediate care center. We will NOT be providing testing for the virus in our office. IF YOU ARE WELL but prefer to avoid public exposure as much as possible, we can likewise offer to conduct your upcoming appointment by phone as an alternative to a face to face visit. Typically, in the clinic testing is required which will make a comprehensive diagnosis and pathway recommendation challenging.   Conducting appointments by phone will allow us to review labs and progress with you, arrange for medication refills, and keep your care progressing without interruption or delays. If you need to cancel and/or reschedule, please allow us the courtesy of a 2 business day notice if at all possible. We will provide refills of necessary medications as needed.  As always, if you are in need of a medication refill, please first contact our office. We will do our best to respond to all refill requests within 24 hours, but we cannot promise a quicker turnaround time than that, especially with the potential for increased volume of refills to be done. You can also message us via your patient email at Info@louisvillemensclinic.com. We are ever grateful to you all for allowing us to participate in your health care. Please know that we are wishing you the best of health and happiness in the upcoming weeks. We will continue to update you with any changes as they may arise.